✺ Specialisation 02 · Hospitality
Your career in the hotel industry starts here
Hotels and resorts in Las Terrenas are constantly looking for trained staff. Our Hospitality specialisation prepares you to stand out in a sector that values excellent service and attention to detail.
3 Sub-specialisations Available
Reception and Front Desk
- Average salary: RD$15,000-17,000/month
- You will learn:
- Handling reservation systems (PMS)
- Efficient check-in and check-out
- Professional telephone manner
- Solving guest problems
- Handling payments and billing
- Coordinating with other departments
- Practice in: The real reception of Sienna's eco-lodge with international guests
Housekeeping and Maintenance
- Average salary: RD$14,000-16,000/month
- You will learn:
- International cleaning standards
- Laundry and ironing techniques
- Organising amenities and supplies
- Basic preventive maintenance
- Room inventory control
- Working efficiently under pressure
- Practice in: Cleaning and maintaining the eco-lodge's 8 rooms
Concierge and Guest Services
- Average salary: RD$16,000-18,000/month
- You will learn:
- In-depth knowledge of Las Terrenas
- Recommending activities and restaurants
- Coordinating tours and transport
- Handling special requests
- Building memorable experiences
- Practice in: Serving Sienna's guests and residents directly
Specialised Curriculum
12 Weeks
Weeks 1-4: Foundations
- Core knowledge:
- Hotel English (standard phrases, technical vocabulary)
- International service protocol
- Basic hotel systems
- A culture of service excellence
- First practical sessions:
- Mock check-ins and check-outs
- Professional cleaning techniques
- Basic telephone service
- Working with real guests at Sienna
Weeks 5-7: Technical Specialisation
- By sub-specialisation:
- Reception:
- Advanced use of hotel software
- Room upselling techniques
- Resolving complaints and conflicts
- Coordinating hotel services
- Housekeeping:
- Cleaning standards by room type
- Safe handling of chemical products
- Organising cleaning trolleys
- Quality supervision
- Concierge:
- A complete map of local attractions
- A network of contacts (tours, restaurants, transport)
- Personalised recommendation techniques
- VIP protocol
Weeks 8-11: Professional Placements
- 3 days/week at partner hotels:
- Casa Colonial Beach & Spa
- Playa Colibri Boutique Hotel
- Villa Serena
- Local boutique hotels
- 2 days/week at Sienna:
- Advanced English for hospitality
- Specialist software (Opera, Fidelio)
- Team leadership techniques
- One-to-one follow-up
Week 12: Job Readiness
- Building a professional portfolio
- Mock interviews for specific roles
- Food handling certification
- Graduation and networking with employers
Job Opportunities
Boutique Hotels
- Bilingual receptionist
- Housekeeping supervisor
- Experience coordinator
Villas and Airbnb
- Property manager
- Specialist cleaning services
- Guest assistant
Resorts and All-Inclusive
- Guest relations coordinator
- Front desk agent
- Room attendant supervisor
Why Choose Hospitality?
- A growing sector: Las Terrenas welcomes 200,000+ tourists a year
- An international environment: Working with guests from 50+ countries
- Continuous learning: Every guest is a new experience
- Fast promotion: Opportunities to move up based on performance
- A professional network: Connections across the whole tourism industry
Ana, 19, Class of 2024
"I started in housekeeping and 6 months later I'm already a supervisor. The training at Sienna gave me the confidence I needed."
Luis, 22, Class of 2024
"I work at reception at Casa Colonial. Every day I practise English with guests from Europe and the United States."
Specific Requirements
- Excellent personal presentation
- Patience and empathy with guests
- Availability for rotating shifts
- Interest in international cultures
✺ Ready to take the first step?